Digital Government Solutions That Serve Citizens Better
PROTECTED-compliant platforms, open data portals and digital transformation programmes for federal, state and local government.
The Pain Points We Understand
We've worked inside government & public sector deeply enough to know exactly what keeps technology leaders up at night.
Legacy Monolithic Systems
Federal and state government agencies are burdened by decades of technology debt: COBOL mainframes handling welfare payments, Oracle Forms applications managing licences and permits, and PeopleSoft installations running on unsupported versions. These systems are expensive to maintain, impossible to modernise incrementally and create single points of failure that have already caused high-profile service outages affecting millions of Australians.
Citizen Experience Expectations
Citizens benchmark their interactions with government against consumer digital services — banking apps, e-commerce platforms, streaming services. The contrast with most government digital channels is stark: forms that timeout, 10-step processes requiring physical documents, no status visibility after submission and contact centres with hour-long wait times. The pressure to meet community expectations while navigating procurement rules and policy constraints is intense.
Whole-of-Government Interoperability
Citizens shouldn't need to prove their identity to seven different agencies or re-enter address details every time they interact with a new service. But achieving genuine interoperability requires agencies to adopt common standards (GovPass, myGovID, the National API Design Standard), modernise point-to-point integrations into event-driven architectures, and navigate governance structures that don't naturally incentivise cross-agency collaboration.
Procurement and Compliance Complexity
Government ICT procurement through DITESA (formerly DTA) panels, state government standing offer arrangements and council tender processes adds significant lead time and administrative overhead. Mandatory security requirements including IRAP assessment, Essential Eight compliance and ISM control mapping create real complexity — but agencies that shortcut these controls face the prospect of a data breach affecting citizens' most sensitive personal information.
What We Build For Government & Public Sector
Purpose-built software and technology solutions designed around the specific needs, compliance requirements and workflows of government & public sector organisations.
Discuss Your ProjectSolutions We've Built For This Industry
Services Most Relevant to Government & Public Sector
Success Story Coming Soon
We're preparing a detailed government & public sector case study with full metrics, architecture breakdown and business outcomes. Contact us for references or to discuss similar work we've done.
FAQ — Government & Public Sector
An Information Security Registered Assessors Program (IRAP) assessment is conducted by an ASD-certified assessor — that's not us, and you should be wary of any vendor claiming to do their own IRAP assessment. What we do is design and build systems that are genuinely ready for IRAP assessment: we map system controls to the ACSC's Information Security Manual (ISM) from the architecture phase, implement the Essential Eight mitigation strategies (application control, patching applications and OS, restricting Microsoft Office macros, user application hardening, restricting admin privileges, patching OS, MFA and regular backups) at the appropriate maturity level for your system's risk profile, and produce the security documentation artefacts that an IRAP assessor will request. We've worked alongside multiple IRAP assessors across federal and state government engagements.
We are registered on the Digital Marketplace (now the DITESA ICT Procurement Panel) under relevant categories including software development and cloud services. We can also be engaged via state government standing offer arrangements including the NSW Government ICT Services Scheme, the Victorian Government Technology Products and Services panel, and Queensland Government QAssure. For smaller local government engagements below the mandatory tender threshold, we can be engaged directly. If your agency requires engagement via a specific panel arrangement that we're not currently on, talk to us — panel registration processes are straightforward and we can usually be onboarded within four to six weeks.
The Australian Government's Digital Identity system (built on the Trusted Digital Identity Framework) provides a federated identity layer that lets citizens authenticate once using their myGovID credential and access multiple government services. We implement OIDC/OAuth 2.0 integration with the identity exchange (currently administered by Services Australia) following the TDIF technical specifications. For state government services, we also integrate with state-level identity providers including the NSW Digital ID (Service NSW account), the Victorian Digital Identity and similar schemes. Beyond authentication, we implement the claims and attributes API to retrieve pre-verified identity information (name, DOB, address) to pre-populate forms — a significant citizen experience improvement.
Australia's Protective Security Policy Framework (PSPF) defines the handling requirements for OFFICIAL, OFFICIAL:Sensitive and PROTECTED data. For OFFICIAL and OFFICIAL:Sensitive systems, we typically deploy to commercial Azure Government or AWS GovCloud (Sydney) regions with appropriate encryption, access controls and audit logging. For PROTECTED systems, the PSPF requires storage on infrastructure with explicit PROTECTED authorisation — currently a small number of certified providers including Microsoft Azure (with PROTECTED assessment), AWS and some on-premises managed environments. We design systems with data classification in mind from the start, including appropriate labelling, handling procedures for API consumers, and the access control architecture needed to enforce classification boundaries.
Yes. The DTA's Digital Service Standard (and equivalent state frameworks like the NSW Digital Design System and the Victorian Digital Service Standard) require a user-centred, iterative delivery approach. We're comfortable operating in the delivery model these frameworks prescribe: discovery phases producing validated problem statements and user research insights; alpha phases producing low-fidelity prototypes tested with real users; beta phases delivering progressively complete services; and live phases with ongoing continuous improvement. We use Jira and Confluence for delivery transparency (standard across most government ICT environments), and our delivery leads are familiar with the reporting cadences and governance artefacts required by government programme management offices.
Let's Build Digital Government That Citizens Actually Use
Whether you're modernising a legacy permit system, launching a new grants management platform or implementing a whole-of-government API gateway, our team understands the compliance, procurement and political realities of Australian government ICT. Book a confidential discovery conversation today.