Enterprise Software That Operates at the Scale You Need

Scope management is one of the most important disciplines in enterprise software delivery. We use a combination of fixed-scope phases (requirements and architecture) followed by agile delivery sprints, with a formal change control process for scope additions. All scope changes are documented, estimated and approved before work begins. We maintain a living product backlog that is prioritised collaboratively with your product owner, and we flag scope risks proactively rather than absorbing them silently. We do not have commercial incentives to expand scope without your knowledge, our business model is built on long-term relationships, not inflated project costs.

Internal projects fail for a small number of predictable reasons: unclear requirements, wrong technology choices for the problem, insufficient engineering seniority for the complexity involved, poor project governance, or underestimating the integration complexity with existing systems. We start every engagement by understanding what was attempted and why it did not succeed, that history is valuable information. We bring senior engineers who have solved similar problems before, a methodology designed for the complexity of enterprise software, and the discipline to escalate problems rather than hide them. We also involve your team throughout rather than building in isolation, which means problems surface sooner and the delivered system is one your team can maintain.

ERP integration is a specialised discipline with a significant learning curve for each platform. The mechanisms differ by platform: SAP BAPI and IDoc integration, Oracle REST APIs and database-level integration, Microsoft Dynamics web APIs and Power Platform connectors, and Salesforce platform event and API integration. For each platform, we understand the data model, the transaction management constraints and the performance characteristics of the available integration mechanisms. We design integrations that are reliable, maintainable and tolerant of the API version changes and scheduled maintenance windows that ERP platforms impose.

We offer several post-delivery engagement models. A hypercare support period (typically 30 to 60 days post-launch) is included in every project, providing rapid-response support for production issues during the period when new systems are most likely to encounter unexpected edge cases. Beyond that, we offer managed service retainers covering ongoing maintenance, minor feature development and incident response with defined SLAs. We can also act in a technical advisory capacity for your internal team. The right model depends on your internal capabilities and the criticality of the system, we help you evaluate the options honestly rather than defaulting to the most expensive arrangement.

Yes. APRA CPS 234 (Information Security), CPS 231 (Outsourcing) and related prudential standards impose specific requirements on information security management, third-party risk management, incident response and testing that directly affect enterprise software design and the engagement model with a technology partner. We are familiar with these standards and design engagements so the controls your compliance team needs to evidence, including the contractual footprint APRA expects of a material service provider, can be evidenced. The formal determination that APRA's requirements are satisfied sits with your compliance function, not with us.

Both, and we advise on which is appropriate based on scope certainty. Fixed-price engagements are appropriate when requirements are well-defined and stable, typically the implementation phase of a project where requirements and architecture have already been locked down. Time-and-materials is more appropriate for discovery, architecture and the early phases of complex projects where scope inevitably evolves as understanding deepens. Hybrid arrangements, fixed-price per sprint with defined deliverables, are often the best of both worlds for larger programmes. We are transparent about the trade-offs of each model and help you choose the structure that best manages risk for your specific situation.

It varies with the number of users and roles, integrations with ERP, HRIS and CRM platforms, data migration, and security and compliance obligations. We scope it in a paid discovery and then quote a fixed price for each phase, so large programmes are funded in controlled steps. Our enterprise software development cost guide sets out typical Australian market ranges.

ERP is a category of packaged enterprise software, such as SAP, Oracle or Microsoft Dynamics, that runs core finance, supply chain and HR processes. Enterprise software development builds the systems an ERP does not cover well: industry-specific workflows, customer and partner portals, reporting pipelines and the integrations that connect them to the ERP. In most cases the aim is to work with your ERP, not replace it.

Buy when a mature product covers most of your needs and your process is standard for your industry. Build when the process is what differentiates you, when the platform would need heavy customisation that breaks on every upgrade, or when integration and licence costs across your user base outweigh a build. Our discovery phase includes this build versus buy assessment, and we will recommend buying if that is the better answer.